Terms & Conditions
Effective Date: August 3, 2026
Welcome to Fresh Air Home Solutions LLC. These Terms & Conditions ("Terms") govern your use of the Fresh Air Home Solutions website, services, and communications, including SMS/text messaging services.
By using our website, requesting our services, scheduling an appointment, submitting your contact information, or opting in to receive text messages from Fresh Air Home Solutions LLC, you agree to these Terms.
1. About Fresh Air Home Solutions LLC
Fresh Air Home Solutions LLC provides residential and commercial air duct cleaning, dryer vent cleaning, and related indoor air quality and home maintenance services.
For questions regarding these Terms or our services, you may contact us:
Fresh Air Home Solutions LLC
Website: freshairhomesolutions.com
Phone: 919.526.0095
Email: info@freshair-cleaning.com
2. Website Use
You may use this website for lawful purposes and to obtain information about our services, request estimates, schedule services, or communicate with Fresh Air Home Solutions LLC.
You agree not to use this website to:
Violate any applicable federal, state, or local law;
Attempt to gain unauthorized access to our website or systems;
Submit false, misleading, or fraudulent information;
Interfere with the operation or security of the website; or
Use information obtained from the website for unauthorized commercial purposes.
3. Estimates, Appointments, and Services
Information displayed on our website is provided for general informational purposes and does not necessarily constitute a binding offer or contract.
Service availability, pricing, appointment times, and scope of work may vary based on the property, service requested, access conditions, equipment, and other circumstances.
An appointment or service is not considered confirmed until confirmed by Fresh Air Home Solutions LLC.
Additional terms, pricing, or conditions may apply to individual services and may be provided before or during the appointment.
4. SMS/Text Messaging Terms
By providing your mobile telephone number and opting in to receive text messages from Fresh Air Home Solutions LLC, you consent to receive SMS/text messages related to your interactions with our business.
These messages may include:
Appointment confirmations;
Appointment reminders;
Scheduling and rescheduling communications;
Arrival or service-status notifications;
Service follow-ups;
Estimates or service-related communications;
Customer support communications;
Important updates regarding services you have requested; and
Promotional or marketing messages, if you separately provide the appropriate consent to receive them.
Message frequency varies depending on your appointments, service requests, and communications with Fresh Air Home Solutions LLC.
Message and data rates may apply. Your mobile carrier may charge you for text messages or data according to your mobile plan.
Consent to receive text messages is not a condition of purchasing any goods or services.
5. SMS Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message.
After you send STOP, you may receive one final message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from that messaging program, except where permitted or required by law, including certain transactional or service-related communications.
You may also contact Fresh Air Home Solutions LLC directly at 919.526.0095 or info@freshair-cleaning.com to request assistance with your messaging preferences.
6. SMS Help
For assistance with SMS messages, reply HELP to a message from Fresh Air Home Solutions LLC or contact us at:
Phone: 919.526.0095
Email:info@freshair-cleaning.com
7. SMS Consent and Third-Party Providers
Fresh Air Home Solutions LLC may use third-party service providers, including SimpleTexting, to facilitate the delivery of SMS/text messages.
By opting in to receive text messages, you acknowledge that your phone number and applicable messaging information may be processed by these service providers for the purpose of delivering the requested communications.
Fresh Air Home Solutions LLC does not sell or rent your mobile telephone number to third parties for their own marketing purposes.
8. No Guarantee of Message Delivery
SMS messages are delivered through wireless carriers and third-party messaging providers. Fresh Air Home Solutions LLC does not guarantee that every message will be delivered immediately or successfully.
Message delivery may be affected by factors outside our control, including carrier coverage, network availability, device settings, technical problems, or other circumstances.
9. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how Fresh Air Home Solutions LLC collects, uses, stores, and protects personal information.
Our Privacy Policy is available at:
freshairhomesolutions.com/privacy-policy
10. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, advertisements, designs, and other materials, is owned by or licensed to Fresh Air Home Solutions LLC and may not be reproduced, modified, distributed, or used without permission.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms. Fresh Air Home Solutions LLC is not responsible for the content, privacy practices, security, or availability of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
12. Disclaimer
Information provided on this website is intended for general informational purposes. Although Fresh Air Home Solutions LLC makes reasonable efforts to provide accurate information, we do not warrant that all website content will always be complete, accurate, current, or error-free.
Specific service recommendations and conditions may vary depending on the property and circumstances encountered during an inspection or service.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Fresh Air Home Solutions LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to your use of this website or inability to use the website.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
Fresh Air Home Solutions LLC may modify these Terms from time to time. Updated Terms will be posted on this website with a revised effective date.
Your continued use of the website or services after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles.
16. Contact Us
If you have questions regarding these Terms, our services, or our SMS communications, contact:
Fresh Air Home Solutions LLC
919.526.0095
info@freshair-cleaning.com
freshairhomesolutions.com
Privacy Policy
Effective Date: August 3, 2026
Fresh Air Home Solutions LLC ("Fresh Air Home Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when you visit our website, request information, schedule services, communicate with us, or use our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Fresh Air Home Solutions LLC, we may collect information such as:
Name;
Mailing or service address;
Telephone number;
Mobile telephone number;
Email address;
Appointment and scheduling information;
Information about services requested or performed;
Communications you have with us;
Information submitted through website forms;
Payment or billing information when necessary to process a transaction; and
Technical information associated with your use of our website, such as IP address, browser type, device information, and website usage information.
We only request information that is reasonably necessary to communicate with you, provide our services, operate our business, or fulfill legitimate business and legal obligations.
2. How We Use Your Information
We may use information we collect to:
Respond to inquiries and requests;
Provide estimates;
Schedule and manage appointments;
Provide requested services;
Send appointment confirmations and reminders;
Communicate regarding scheduling, arrival times, or service status;
Respond to customer service requests;
Send service-related follow-up communications;
Process payments and maintain business records;
Improve our website and services;
Send promotional communications when you have provided the appropriate consent;
Protect the security of our website and business;
Prevent fraud or misuse;
Comply with applicable laws and regulations; and
Fulfill other purposes disclosed at the time information is collected.
3. SMS/Text Messaging Privacy
If you provide your mobile telephone number and consent to receive text messages from Fresh Air Home Solutions LLC, we may use your mobile number to send messages related to your appointments, requested services, customer communications, and, where separately authorized, promotional messages.
We do not sell or rent your mobile telephone number or SMS opt-in information to third parties for their own marketing purposes.
Your mobile telephone number and related messaging information may be shared with service providers that help us operate our business and deliver communications, including our SMS messaging provider, SimpleTexting.
These service providers may process information on our behalf solely as necessary to provide their services.
You may opt out of SMS messages at any time by replying STOP. You may also contact us at 919.526.0095 or info@freshair-cleaning.com for assistance.
4. Information Sharing
We may share personal information with trusted third-party service providers when reasonably necessary to operate our business or provide services to you.
These providers may assist with functions such as:
SMS/text messaging;
Website hosting;
Scheduling;
Payment processing;
Customer communications;
Email communications;
Website analytics;
Information technology; and
Other business operations.
We may also disclose information when reasonably necessary to:
Comply with applicable law, regulation, legal process, or governmental request;
Protect our rights, property, or safety;
Protect the rights, property, or safety of our customers or others;
Investigate suspected fraud or unlawful activity; or
Facilitate a business transaction such as a merger, acquisition, sale, or transfer of assets.
We do not sell personal information for third-party marketing purposes.
5. Cookies and Website Technologies
Our website or third-party services used on our website may use cookies, analytics tools, pixels, or similar technologies to help us understand website traffic, improve website functionality, measure advertising performance, and provide a better user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Services
Our website may use or link to third-party websites and services.
Examples may include scheduling, payment processing, analytics, advertising, social media, mapping, and SMS/text messaging providers.
Those third parties may have their own privacy policies governing information they collect or process. We encourage you to review their privacy policies when using their services.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.
8. Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, enforce agreements, and fulfill legitimate business purposes.
When information is no longer reasonably necessary for these purposes, we may securely delete or otherwise dispose of it, subject to applicable legal and business recordkeeping requirements.
9. Your Choices
You may contact us to request information about the personal information we maintain about you or to request that we update or correct inaccurate information, subject to applicable law.
You may also choose not to receive certain communications.
For SMS communications, reply STOP to unsubscribe from text messaging.
For assistance, reply HELP or contact:
Phone: 919.526.0095
Email: info@freshair-cleaning.com
Please note that opting out of promotional communications does not necessarily prevent us from sending communications that are necessary to provide services you have requested, where permitted by law.
10. Children's Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
11. North Carolina and Other State Privacy Laws
Privacy rights may vary depending on where you live and the laws applicable to your circumstances.
If you believe you have privacy rights under a particular state or federal law, you may contact us using the information below. We will evaluate requests in accordance with applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website, services, technology, or applicable legal requirements.
When changes are made, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or how Fresh Air Home Solutions LLC handles personal information, contact us:
Fresh Air Home Solutions LLC
Phone: 919.526.0095
Email: info@freshair-cleaning.com
Website: freshairhomesolutions.com